Complaints Procedure
Trumeds Ltd · Last updated [LEGAL COPY TBC]
If something has gone wrong we want to hear about it. This is how to tell us, and what happens next.
1. How to raise a complaint
Email [TBC-EMAIL], call [TBC-PHONE], or write to us at Trumeds Ltd, [TBC-ADDRESS]. If you have an account you can also raise a case from the Support section of your account, which keeps it attached to the relevant order.
2. What we need from you
[LEGAL COPY TBC]
- Your name and the order or consultation it concerns
- What happened and when
- What outcome you are looking for
3. What happens next
[LEGAL COPY TBC]
- When you will get an acknowledgement
- Who investigates, and the target time for a full response
- How we keep you updated if it takes longer
4. If you are not satisfied
You can escalate to the Pharmaceutical Society of Northern Ireland, the regulator of our pharmacy premises (no. [TBC-PSNI]). [LEGAL COPY TBC — escalation routes and contact details]
5. How we learn from complaints
[LEGAL COPY TBC]