Privacy Policy
Trumeds Ltd · Last updated [LEGAL COPY TBC]
How Trumeds Ltd collects, uses and protects your personal data — including the health data you share during a consultation.
1. Data controller
Trumeds Ltd, [TBC-ADDRESS]. Contact us at [TBC-EMAIL] or [TBC-PHONE].
2. What we collect
[LEGAL COPY TBC]
- Identity and contact details
- Health information from your questionnaire and consultation
- Video consultation recordings and the transcripts drawn from them
- Payment records (card details are held by our payment processor, never by us)
- Delivery and order history
3. Why we use it, and our lawful basis
[LEGAL COPY TBC]
- Providing pharmacy and prescribing services
- Special category health data — Article 9(2)(h), provision of health care
- Meeting our legal and regulatory record-keeping duties
4. Consultation recordings
[LEGAL COPY TBC]
- Why consultations are recorded and transcribed
- That AI is used to draft clinical notes, which a clinician then reviews
- How long recordings are kept and when they are deleted
5. Who we share it with
[LEGAL COPY TBC]
6. How long we keep it
[LEGAL COPY TBC]
7. Your rights
[LEGAL COPY TBC]
- Access, rectification, erasure, restriction, portability and objection
- How to make a request, and how quickly we respond
- Your right to complain to the Information Commissioner’s Office
8. Security
[LEGAL COPY TBC]
9. International transfers
[LEGAL COPY TBC]
10. Changes to this policy
[LEGAL COPY TBC]