Refund Policy
Trumeds Ltd · Last updated [LEGAL COPY TBC]
When we refund an order, how the refund is made, and how long it takes to reach you.
1. If your prescriber declines your order
Your card is only authorised at checkout, never charged. If your prescriber decides the treatment is not appropriate for you, the authorisation is released and you are not charged anything.
2. If you cancel before dispensing
[LEGAL COPY TBC]
- How to cancel
- That there is no charge, and no fee, before your order is dispensed
3. After your order has been dispensed
[LEGAL COPY TBC]
- Medicines cannot be returned for re-sale once dispatched, for patient-safety reasons
- The limited circumstances in which we can still refund
4. Faulty, damaged or wrongly supplied items
[LEGAL COPY TBC]
- What to do and how quickly to tell us
- Refrigerated medicines that arrive outside their temperature range
- Replacement or refund, and who pays return postage
5. Failed or undelivered orders
[LEGAL COPY TBC]
- When a failed delivery is refunded
- What happens to a refrigerated medicine that comes back to us
6. How and when refunds are paid
[LEGAL COPY TBC]
7. How to request a refund
Raise a case from the Support section of your account, or contact us at [TBC-EMAIL] or [TBC-PHONE].